FAQ

Published version: 2026-07-16

How do returns and exchanges work?

For traceable and plain-language case management under this policy, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For careful and uniform implementation throughout the customer process, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

What are the support hours?

For balanced and customer-ready application throughout store administration, contact alaninu at support@alaninustory.shop or 507-440-6097 Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). For traceable and measured communication during customer support, support can assist with orders, products, tracking, returns, payments, and privacy requests.

How are processing and transit calculated?

For reliable and responsive administration during case review, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For careful and responsible decision-making within this operating standard, a tracking number is provided after carrier acceptance.

How quickly is an approved refund issued?

For accessible and understandable interpretation within the published service framework, an approved refund is returned to the original payment method within 5–10 business days. For accessible and uniform fulfillment within the stated policy scope, the bank or card issuer may need additional time to display the credit.

Where can an order be delivered?

For transparent and understandable communication for customer-facing decisions, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For clear and predictable decision-making for the matter under review, international addresses are not served.

What payment options appear at checkout?

For orderly and understandable implementation within the stated policy scope, transactions are presented in U.S. dollars (USD). For customer-centered and predictable customer support during case review, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

How should I review product details?

For transparent and service-focused administration during case review, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For transparent and well-defined case management for customer-facing decisions, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Merchant Information

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninustory.shop
Phone: 507-440-6097
Business and default return address: 2769 Short St, Bellmore, New York, 11710, United States